This Unit Standard will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to one's job. This Unit Standard will also provide value to public officials who are involved in integrated development planning or public sector management and administration specialists.
The qualifying learner is capable of:
This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
This unit standard equips learners with knowledge of leadership principles and the ability to apply leadership roles and styles in workplace environments. It is especially beneficial for those in supervisory or management positions aiming to build effective teams and drive performance.
Learners will gain the ability to understand team dynamics and apply strategies to improve team performance. This unit is aligned with leadership roles where building and managing productive teams is essential to organisational success.
In the Leadership in Customer Sales Teams course, English Literacy is essential for delivering clear communication, facilitating team collaboration, interpreting sales data, and presenting strategies that align with customer engagement goals.