This unit standard forms part of the National Diploma at NQF Level 5 and adds value to learners working within marketing or starting their own business by focusing on customer needs and product benefits.
This unit standard is part of the National Certificate in Contact Centre Operations at NQF Level 4 and enhances intermediate level service skills within the Contact Centre industry.
This elective unit standard at NQF Level 5 adds value to learners specializing in Customer Management and those starting formal or informal businesses.
Learners will develop the ability to clearly present and demonstrate product features, advantages, and benefits to customers, enhancing their sales effectiveness.
This unit standard equips learners with skills to effectively apply closing techniques and secure sales within a customer-focused environment.
Learners will learn to assess customer needs, initiate interpersonal communication, and maintain strong customer relationships to support business growth.
This foundational requirement ensures learners can read, write and communicate clearly in English. Strong literacy supports learning, assists in understanding customer interactions, and enables effective communication and reporting in sales management environments.