This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. The qualifying learner is capable of:
This unit standard is intended for people who negotiate in dealing with conflict situations. A learner credited with this standard will be able to:
The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere. The qualifying learner is capable of:
Develop the skills to lead diverse teams effectively, leveraging individual strengths to achieve organisational goals. Learn strategies to foster inclusion, respect differences, and turn diversity into a competitive advantage.
Gain practical techniques for preparing, conducting, and concluding negotiations in challenging situations. This unit empowers you to resolve disputes constructively while maintaining professional relationships.
Understand the sources of workplace conflict and apply effective resolution strategies. You’ll build the confidence to address issues early, minimise disruption, and maintain a positive work environment.
English literacy is a foundational requirement for this course, ensuring learners have the essential reading and writing skills needed to succeed. This foundational ability supports clear understanding and effective communication throughout the program.