Communication Skills for Project Support Services
Booking Portal Apply Here Learner Portal

Course Detail

Communication Skills for Project Support Services

Communication Skills for Project Support Services equips learners with effective verbal and written communication techniques tailored to project environments. This course enhances teamwork, reporting, and stakeholder engagement to ensure clear and professional interactions throughout project lifecycles.
Communication Skills Unit Standards

119472 – Oral and Signed Communication

Learners at this level are aware of their audiences and purposes for communication. They adapt their style and language register to the requirements of different situations. They are able to listen and speak/sign confidently in both formal and familiar settings. They can articulate their purposes and reasons for adopting a particular register and style in any situation. They can usually identify assumptions and inferences implicit in what people say/sign and how they say/sign it.

Persons credited with this unit standard are able to:

  • Interact successfully in oral/signed communication
  • Use strategies that capture and retain the interest of an audience
  • Identify and respond to manipulative use of language

119467 – Learning Skills for the Workplace

The purpose of this unit standard is to facilitate learning and ensure learners cope with learning in learnerships, skills programmes, and other learning programmes. Many adult learners in the FET band have not been in a learning situation for a long time, and need learning and study strategies and skills to enable successful progression.

Learners competent at this level will be able to deal with learning materials, access and use useful resources, seek clarification and help when necessary, and apply a range of learning strategies. They do this with an understanding of the features and processes of the workplace and occupations to which their learning programme refers.

  • Access and use suitable learning resources
  • Use learning strategies
  • Manage occupational learning programme materials
  • Conduct basic research, analyse and present findings
  • Function in a team
  • Reflect on how characteristics of the workplace and occupational context affect learning

119456 – Writing and Signing Skills

Learners credited with this unit standard are able to write/sign to suit a range of contexts. They use complex sentence structures and show control of style and register. Writers/signers can match the choice of text type, structure, tone/sign size and pace, and word/sign selection in their writing/signing to the needs of specific audiences. They express themselves clearly and precisely when writing/signing, and are willing to explore new forms of writing thoughtfully and organised.

Learners also use appropriate language/signing in familiar and unfamiliar situations in their written/signed narratives and in their written/signed observations and responses based on texts they encounter. They use language appropriate to socio-cultural, learning, or workplace/technical environments as required.

Learners credited with this unit standard are able to:

  • Write/sign for a specific purpose, audience and context
  • Use grammatical structures and writing/signing conventions to produce coherent and cohesive texts
  • Adapt language to suit context
  • Draft and edit own writing/signing

119457 – Reading and Viewing Skills

Learners at this level read and view a range of texts. They can read and view a variety of text types with understanding and justify their views and responses by reference to detailed evidence from texts. They are also able to evaluate the effectiveness of different texts for different audiences and purposes using a set of criteria for analysis.

Learners credited with this unit standard are able to:

  • Use a range of reading and viewing strategies to understand the literal meaning of specific texts
  • Use strategies for extracting implicit messages in texts
  • Respond to selected texts appropriately to the context
  • Explore and explain how language structures and features may influence a reader/viewer
<grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration>
Share: