This qualification is designed to equip learners with the skills and knowledge necessary to operate as Retail Sales Advisors in a retail or wholesale environment.
The qualification provides a comprehensive understanding of the principles of attending to various types of customers, resolving their queries, and providing exceptional customer service. Learners will explore key concepts such as service excellence, building customer relationships, and the importance of customer care in retail and wholesale sales environments.
Learners will engage in practical modules that focus on interacting with customers, handling queries and complaints, and using the sales cycle to sell products. Additionally, learners will develop advanced selling techniques that can be applied to different customer scenarios, ensuring a high level of customer satisfaction and contributing to business growth.
The qualification includes an extensive work experience module where learners apply their skills in real-world settings. This module offers hands-on experience in attending to customers, resolving their queries, providing service, and using advanced selling techniques to close sales. Through exposure to actual customer interactions, learners will refine their abilities to handle customer inquiries, improve sales, and strengthen customer relationships.
This comprehensive qualification ensures that graduates are fully prepared to take on roles as Retail Sales Advisors, equipped to provide exceptional customer service, drive sales, and build long-lasting customer relationships within the retail and wholesale sectors.
Guides customers through the sales process, providing product recommendations and using advanced selling techniques to close sales.
Interacts with customers, provides assistance, and ensures that customer queries are addressed, either in a partial or full-service retail environment.
Handles customer queries, processes orders, and provides information on products, ensuring customer satisfaction in both retail and wholesale settings.
Assists customers with product selection, provides information, and supports the sales team in achieving sales targets.
Works closely with sales teams to create attractive product displays that entice customers and boost sales, often utilizing sales strategies in-store.
Oversees the sales process, manages a sales team, and ensures that customer service standards are met, contributing to the success of retail or wholesale operations.
Manages the day-to-day operations of a retail store, ensuring customer service excellence and driving sales.
Provides post-sale customer support, handles returns and complaints, and ensures customer satisfaction.
Oversees the sales floor, manages customer service operations, and ensures staff provide excellent service while meeting sales targets.
Manages relationships with key customers, ensuring satisfaction, resolving issues, and generating repeat business.
Learners must have completed Grade 11 to meet the foundational academic level required for the Sales Assistant course; or
Learners must have competency in English to understand course material, complete assessments, and communicate effectively with customers and colleagues.