252027 – Relationship Management

This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:

• Liaising and networking with internal and external stakeholders.
• Devising and applying a strategy to establish constructive relationships with team members in a unit.
• Devising and applying a strategy to establish constructive relationships with managers.
• Identifying and minimising personal conflict in the workplace.

252043 – Diversity Management

This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:

• Demonstrating knowledge and understanding of diversity in the workplace.
• Demonstrating understanding of the reality of diversity and its value in a unit.
• Managing team members taking into account similarities and differences.
• Dealing with disagreements and conflicts arising from diversity in a unit.

12433 – Communication Skills in Manufacturing and Engineering

The skills, values and knowledge reflected in this unit standard are required by people in the field of manufacturing and engineering. The learning outcomes in this unit standard also contribute to the exit level outcomes required for various manufacturing and engineering qualifications.

Qualifying learners can demonstrate an understanding of a range of oral and written communication techniques. They are able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.