This unit standard is intended for individuals who wish to run their own businesses within the Wholesale and Retail field. Persons credited with this unit standard will be able to apply basic financial management and operational functions related to store operations. In addition, learners will demonstrate an understanding of the changing business market, legislation applicable to Wholesale and Retail, and the impact of shrinkage and losses on a business.
This unit standard is aimed at people who interact with customers at the level where they are expected to be able to solve customer complaints and answer customer queries. Persons credited with this unit standard understand and can implement customer service standards and can operate in a number of contexts, some of which may be non-routine. They also demonstrate the ability to make comparisons and interpret available information.
This unit standard provides a broad introduction to the business environment. It is the starting point for a learner in a selected business sector. The focus is on knowledge, skills, values and attitudes in relation to the learner's own context and experience of the world of work. The qualifying learner is capable of:
This unit standard is intended for individuals who wish to run their own businesses within the Wholesale and Retail field. Persons credited with this unit standard will be able to apply basic financial management and operational functions related to store operations. In addition learners will demonstrate an understanding of the changing business market, legislation applicable to Wholesale and Retail, and the impact of shrinkage and losses on a business.
This unit standard is aimed at people who interact with customers at the level where they are expected to be able to solve customer complaints and answer customer queries. Persons credited with this unit standard understand and can implement customer service standards and can operate in a number of contexts some of which may be non-routine. They also demonstrate the ability to make comparisons and interpret available information.
This unit standard provides a broad introduction to the business environment. It is the starting point for a learner in a selected business sector. The focus is knowledge, skills, values and attitudes in relation to the learner's own context and experience of the world of work.
This foundational requirement ensures learners can read, write and communicate clearly in English. Strong literacy supports learning, helps with understanding technical content, and ensures effective participation in training and business operations.