Fundamental Communication & Analysis
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Fundamental Communication & Analysis

This course equips learners with essential communication skills for business environments, enabling them to effectively manage conflicts, plan analysis processes, and conduct organizational needs assessments, all crucial for fostering economic growth and transformation.
Business and HR Unit Standards

10622 – Communication in a Business Environment

A person credited with this unit standard is able to:

• Demonstrate an understanding of communication channels in business and everyday life.
• Conduct written and verbal communication within the business environment.
• Use communication in a business environment.

This unit standard is intended for a person working in a business environment who needs to communicate openly and directly to a target audience. The skills, knowledge and understanding demonstrated within this unit standard are essential for social and economic transformation and contribute to the upliftment and economic growth within a business environment.

259278 – Manage Conflicts and Changes to Requirements

This unit standard will enable learners to manage conflicts and changes to requirements and ensure that all stakeholders and the project team remain in agreement on the solution scope. A learner credited with this unit standard will be able to:

• Ensure that changes to project work products are agreed upon by all stakeholders and documented accurately.
• Maintain relationships between components to trace requirement changes and update relevant documentation.
• Maintain requirements for re-use.
• Prepare a requirements package.
• Communicate requirements and changes to all stakeholders.

259280 – Plan and Monitor the Business Analysis Process

This unit standard will enable learners to plan and monitor the business analysis process for the duration of a project. A learner credited with this unit standard will be able to:

• Conduct stakeholder analysis to identify all stakeholders for a project.
• Plan business analysis activities for a project.
• Plan business analysis communication for a project.
• Plan requirements management process for a project.
• Plan, monitor and report on business analysis performance.

12138 – Analyse and Report Organisational Objectives

This unit standard is intended for people who are, or seek to be, specialists in human resources management. Persons credited with this unit standard are able to analyse the current situation, determine and describe agreed present and desired organisational objectives, define the gap, make recommendations for bridging the gap and produce a written report of the results.

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