Communicate with IT Staff & System Users
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Communicate with IT Staff & System Users

This course equips participants with essential skills in technical reporting, research methodologies, feedback analysis, e-Commerce principles, and professional ethics in the IT industry, preparing them for effective communication and collaboration in various professional settings.
Agricultural Unit Standards

116389 – Write a Technical Report

Write a clear, complete and correct technical report, which contains all the necessary information, and which is easy to understand.

114076 – Research a Computer Topic

This unit standard is intended:
• To provide a competent knowledge of the areas covered
• For those working in, or entering the workplace in the area of End-User Computing
• As additional knowledge for those wanting to understand the areas covered

People credited with this unit standard are able to:
• Plan the research of a computer topic
• Conduct the research of a computer topic using computer technology
• Present the results of research of a computer topic using computer technology.

115431 – Respond to Feedback

This unit standard is intended:
• To provide fundamental knowledge of the areas covered
• For those working in, or entering the workplace in the area of Business and Organisational Communication
• As additional knowledge for those wanting to understand the areas covered

People credited with this unit standard are able to:
• Analyse feedback contexts and/or situations
• Give constructive feedback
• Respond constructively to feedback

115385 – e-Commerce Website Management

People credited with this unit standard are able to:
• Identify various marketing options for use within e-Commerce web sites
• Explain the legal issues concerning the building of an e-Commerce web site
• Demonstrate an understanding of hosting arrangements for an e-Commerce web site
• Demonstrate an understanding of providing support for an e-Commerce web site

114055 – Professionalism in the IT Industry

This unit standard is intended:
• To provide conceptual knowledge of the areas covered
• For those working in, or entering the workplace in the area of Information Technology
• As additional knowledge for those wanting to understand the areas covered

People credited with this unit standard are able to:
• Describe professionalism for the computer industry in South Africa
• Describe the codes of practice for professionalism in the IT industry in South Africa
• Describe the code of ethics in the computer industry in South Africa

13925 – Conduct a Presentation

Confidently conduct a presentation in various settings ranging from a corporate wellness program to a lecture, an informal discussion or a sports team.

114051 – Technical Meeting Procedures

This unit standard is intended:
• To provide proficient knowledge of the areas covered
• For those working in the workplace in the area of Information Technology
• As additional knowledge for those wanting to understand the areas covered

People credited with this unit standard are able to:
• Demonstrate knowledge of different types of meetings and their procedures
• Prepare for a technical practitioners meeting
• Chair a technical practitioners meeting
• Conduct post-meeting follow up for a technical meeting

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