This qualification is tailored to develop skills necessary for managing customer relations and sales, ensuring customer satisfaction, and improving organisational success. The programme covers essential areas such as customer sales management, leadership, ethics, relationship management, financial management, and change management. Learners gain practical skills in identifying customer needs, building strong relationships, handling customer service issues, and leading teams effectively. Additionally, the qualification addresses ethical decision-making, financial management, and applying best practices to drive results within the organisation.
Transition from SETA to QCTOOur programs are transitioning to align with QCTO standards for enhanced relevance and quality. The Customer Management Qualification (NQF Level 5 - TBA | SAQA ID 60273) has a special extension, allowing learners to continue benefiting from the current curriculum during the transition period.
This qualification aligns with roles such as:
This qualification equips individuals with the knowledge and skills necessary to manage customer relations effectively, enhance sales performance, and lead teams towards achieving organisational goals.