Customer Management
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Course Detail

Customer Management

This qualification is tailored to develop skills necessary for managing customer relations and sales, ensuring customer satisfaction, and improving organisational success. The programme covers essential areas such as customer sales management, leadership, ethics, relationship management, financial management, and change management. Learners gain practical skills in identifying customer needs, building strong relationships, handling customer service issues, and leading teams effectively. Additionally, the qualification addresses ethical decision-making, financial management, and applying best practices to drive results within the organisation.

Transition from SETA to QCTO
Our programs are transitioning to align with QCTO standards for enhanced relevance and quality. The Customer Management Qualification (NQF Level 5 - TBA | SAQA ID 60273) has a special extension, allowing learners to continue benefiting from the current curriculum during the transition period. 

This qualification is designed to equip learners with the essential skills required to manage customer relationships and enhance customer satisfaction within an organisational setting. This SSETA-accredited course aims to:

Develop Competencies in Customer Sales Management
Learners will acquire skills to identify customer needs, highlight product features and benefits, and close sales effectively. This course also focuses on building and maintaining strong customer relationships, which are vital for long-term business success.

Enhance Leadership Skills
This course provides learners with a comprehensive understanding of leadership theories and their practical application in a workplace context. Learners will develop the ability to lead teams towards achieving business goals and fostering a productive work environment.

Understand Ethics & Knowledge Management
Learners will explore the principles of ethics and knowledge management, focusing on how to foster a positive organisational culture and implement effective knowledge-sharing practices. These skills are critical for ensuring ethical decision-making and improving organisational efficiency.

Strengthen Relationship Management Skills
This course covers the development of strong workplace relationships through effective communication and conflict resolution strategies. Learners will gain the ability to manage both internal and external relationships, which are key to maintaining a successful business environment.

Gain Expertise in Financial Management
Learners will develop the mathematical and analytical skills required to interpret financial information and manage organisational finances. This course ensures learners can oversee budgets and make sound financial decisions to support business objectives.

Develop People Management Skills
This course focuses on customer service and people management, preparing learners to handle customer service issues effectively and manage team members in a customer-focused environment. Learners will also gain skills in recruitment, coaching, and performance management.

Apply Change Management Techniques
Learners will be equipped with the knowledge to plan and implement change within an organisation. This course covers strategies for recommending and managing change initiatives, ensuring smooth transitions and alignment with business goals.

Focus on Results-Based Management
Learners will gain the ability to design, implement, and evaluate operational plans that focus on achieving measurable results. This course provides skills in monitoring progress and ensuring that organisational targets are met.

This SSETA-accredited qualification prepares graduates for customer management roles, equipping them with the skills to lead teams, manage customer relationships, and drive organisational success through effective customer service and management strategies.
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