This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to the learner's job. This unit standard is intended to enhance the provision of entry-level service within the Contact Centre Industry.
The qualifying learner is competent in:
Apply out-bound Contact Centre Operations within a commercial environment.
Develops reading, writing, speaking, and comprehension skills essential for workplace communication and documentation.
Builds basic mathematical understanding and the ability to work with numbers in practical, everyday and workplace scenarios.
Equips learners with the ability to use a computer, including basic software, file management, and online tools necessary in a modern work environment.