This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will either be completing the full qualification or operating within a Contact Centre environment, where gaining competence in this standard will add value to their role. This unit aims to enhance entry-level service provision within the Contact Centre industry.
This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will either be completing the full qualification or operating within a Contact Centre environment, where gaining competence in this standard will enhance their job performance and customer service delivery.
Instill in myself a personal Contact Centre culture.
Contribute to a diverse working environment in a Contact Centre.
Develop reading, writing, speaking, and listening skills in English to effectively communicate in the workplace.
Gain basic computer operation skills including using software applications, typing, file management, and internet navigation.
Apply basic mathematical concepts such as addition, subtraction, multiplication, division, and interpreting numerical data.