Contact Centre Numeracy
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Contact Centre Numeracy

This course equips learners with essential mathematical skills tailored for contact centre operations, enabling accurate data interpretation and problem-solving. It focuses on practical numeracy applications to enhance efficiency and decision-making in customer service environments.
Mathematical Literacy Unit Standards

7469 – Financial Mathematics

This unit standard is useful for people aiming to achieve recognition in Further Education and Training or to meet the Fundamental requirements of various National Qualifications Framework qualifications. Learners are able to use mathematics to plan and control personal and/or household budgets and income and expenditure; use simple and compound interest to understand and define situations such as investments, stokvels, inflation, appreciation, and depreciation; and investigate financial transactions including costs, prices, revenue, cost price, selling price, loss, and profit.

7480 – Number Concepts and Computational Strategies

This unit standard supports learners aiming for recognition in Further Education and Training or to meet Fundamental requirements of various qualifications on the National Qualifications Framework. Learners will use and analyse computational tools and strategies, make estimates and approximations, demonstrate understanding of numbers and relationships among numbers and number systems, and represent numbers in different ways.

9008 – Mathematical Literacy Level 2

This unit standard provides credits towards the mathematical literacy requirements of the NQF at Level 2. It enables learners to grow in the insightful use of mathematics for managing everyday living needs, developing into self-managing persons and contributing workers. Learners will estimate, measure and calculate physical quantities in practical situations and explore transformations of two-dimensional geometric figures, fostering a critical sensitivity to the role of mathematics in a democratic society.

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