This course provides an overview of the Consumer Protection Act (CPA) and its impact on businesses operating in South Africa. It explains consumer rights, supplier obligations and the importance of compliance when interacting with customers.
Topics Covered:
• Retail and service-based business owners engaging directly with consumers
• Sales and marketing staff responsible for promotions, pricing, and advertising
• Admin and customer service teams handling returns, complaints, and warranties
• Junior managers overseeing customer experience or front-line teams
• Compliance support staff ensuring adherence to consumer rights regulations
For learners enrolled in our Consumer Protection Act course, strong English literacy is essential. It enables participants to interpret legal terminology, understand consumer rights and responsibilities, and engage meaningfully with case studies and compliance materials.