Explore the rights of consumers and the obligations of businesses under the CPA. Learn about fair marketing, returns, warranties, and the consequences of non-compliance.
• Retail and service-based business owners engaging directly with consumers
• Sales and marketing staff responsible for promotions, pricing, and advertising
• Admin and customer service teams handling returns, complaints, and warranties
• Junior managers overseeing customer experience or front-line teams
• Compliance support staff ensuring adherence to consumer rights regulations
For learners enrolled in our Consumer Protection Act course, strong English literacy is essential. It enables participants to interpret legal terminology, understand consumer rights and responsibilities, and engage meaningfully with case studies and compliance materials.