Conflict is a natural and inevitable part of human interaction, especially in the workplace. However, how we manage conflict can significantly impact productivity and workplace relationships. This short course will equip you with the essential skills and strategies to navigate conflict constructively, transforming potentially damaging situations into opportunities for growth and positive change. You will learn how to understand the dynamics of conflict, communicate effectively during challenging conversations, learn how to respond to conflict, and develop practical techniques for resolving disagreements and building stronger relationships.
Understand the nature and dynamics of conflict in the workplace. This lesson introduces common sources of conflict and helps you recognise early warning signs before situations escalate.
Explore foundational strategies for approaching conflict constructively. You'll learn how to stay calm, listen actively, and address issues with empathy and clarity.
Build on the skills from Part 1 by applying structured problem-solving techniques. This lesson focuses on resolution methods that promote collaboration and long-term understanding.
Clear communication lies at the heart of effective conflict management. This foundational requirement ensures learners have the literacy skills needed to interpret, express, and respond to conflict scenarios with clarity and confidence in English, enabling constructive dialogue and resolution in workplace environments.