FAQ

frequently asked questions

Q2: What can I do on the Training Portal?

Q3: How do I get started?

Q4: How do I find a training activity?

Q5: How will I pay for a training activity?

Q6: How can I pay once-off for a number of enrollments?

Q7: Can I earn discount for multiple enrollments?

Q8: What is a Provider?

Q9: How do I find a Provider?

Q10: Can I also present training activities on the Training Portal?

Q11: Must I have a background in training to become a Provider?

Q12: What will it cost me to present training activities on the Training Portal?

Q13: Who owns the training material?

Q14: Who will manage and update my activities?

Q15: What support will I obtain from the Training Portal?

Q16: Is a limited number of enrollments required?

Q17: How many activities can I provide on the Training Portal?

Q18: What type of activities are available?

Q19: How can I earn commission?

Q20: Can unique training solutions be provided for a large organisation?

Q21: How do I become a Manager with a Provider?

Q22: Can I advertise on the Training Portal?

Q23: How do I promote my activity

Q24: I’ve forgotten my password, how do I log in?

Q25: How can I verify a certificate awarded by the Training Portal?

A: The Training Portal is an online education portal providing courses, conferences and programmes for easy enrollment by users. The Training Portal also provides a complete range of tools and support for Providers to develop and deliver their own online courses and conduct conference registration management.

The Training Portal makes it easy for any person to develop and present courses online or conduct their conference registration management through the Training Portal. This allows a Provider to deliver training content to any number of learners anywhere in the world, simultaneously, without leaving the office or having a big accounts department! Providers receive payments monthly from the Training Portal and can draw payment reports and invoices and view all their current and historic financial information.

The Training Portal also takes the fuss out of conference management by allowing Providers to create new conference profiles online and utilize the Training Portal’s integrated booking and e-commerce facility to manage all conference registrations and payments. Gone are the registration and payment management nightmares of old, allowing Providers to focus rather on presenting their conference and managing their presenters, than the tedious task of registration administration.

A: The Training Portal allows a person to easily and at no cost, expand his/her profile on the Training Portal, and in so doing increase the range of activities that can be conducted. The following roles are available to any person:

User - the first step to participation is to register as a user on the Training Portal. From there, your will be able to access your personal “My Profile” page allowing you to purchase activities, view your current activities, enter the training area and apply to expand your profile to that of a Provider, Manager and/or Referrer.

Provider – once registered as a user, you can now apply to become a Provider on the Training Portal. By becoming a Provider you are allocated a specific Provider profile on the Training Portal which allows you to develop your own training activities (courses, conferences and/or programmes) and present them on the Training Portal to either the public for purchase or to private users through our Corporate Solutions options. As a Provider you will receive access to the Training Portal training courses and material on how to develop and administer your activities on the Training Portal and will through your personal “Provider Profile” page be able to manage and administer your activity and training content, including allocating Managers to your activities to assist in activity administration.

Manager – once registered as a user, you can also apply to become a Manager on the Training Portal. A Manager cannot develop and present his/her own training activities, but can through affiliation with a Provider, be allocated to any of the training activities of the Provider to assist the Provider in managing and administering its activities. Affiliation with a Provider remains in the discretion of the Provider as does the linking of a Manager with any of the Provider’s activities. In addition, the Provider can determine the status of the Manager in any allocated activity – “editing Manager”, with the ability to edit training content, or, “non-editing Manager”, with only the ability to assist in the management of the activity but with no ability to change content.

Referrer – once registered as a user, you can also register on the Training Portal as a Referrer through the Referral Programme and earn extra commission without having to develop or provide any training activity. Commission is earned on user enrollments for activities and can vary between 0 and 5% of the activity value. Not all activities are available for referral commission and to view the referral commission for any activity, search for the activity in our catalogue and view the detailed profile page of the activity to see the available referral commission percentage.

Corporate Client – through our unique Corporate Solutions the Training Portal can develop corporate training solutions that meet needs of larger organizations for internal and/or external training.

A: To register as a user on the Training Portal is easy and free, and is the first step towards accessing a wide variety of training content and developing and presenting your own training activities online. Once registered, you can search our catalogue and purchase activities, become a Provider, become a Manager, and earn commission as a Referrer.

A: To find a training activity on the Training Portal search our online activity catalogue to find the activity you are looking for. All activities searches will yield a basic result describing the activity and allowing you to access a detailed activity profile page by clicking on the activity name. Each activity profile page will also allow you to search for related activities.

You can also search for activities relating to a specific Provider by utilizing the Provider search facility to find a Provider. By clicking on the Provider name you will access the detailed Provider profile page which will list all the activities associated with a Provider.

Once you have identified an activity you wish to enroll for, click on the “Add to Basket” button to add the activity to your Shopping Basket. When you are done shopping for activities, view your Shopping Basket and then proceed to “Checkout” to pay for the activities in your Shopping Basket using the Payment Options available.

A: The Training Portal has a number of easy-to-use Payment Options which you can use to purchase activities which have been added to your Shopping Basket. These include:

• Direct deposit directly into our bank account by way of electronic transfer or direct deposit; or

• Credit Card transactions by paying your order immediately online using our secure credit card transaction facility.

The Training Portal also allows organizations to pay once-off for multiple user enrollments using our bulk payment solution, avoiding the hassle of multiple payments and maximizing the potential for earning discount on multiple enrollments.

Clients can also Contact Us to arrange for a unique Corporate Solution payment option.

A: The Training Portal has as a Payment Option a bulk payment facility integrated with its Shopping Basket to allow a user to enroll and pay for multiple users for an activity with a single payment transaction, thereby avoiding having to process multiple payment transactions for each user enrollment.

By using the bulk payment process, discount which may be available on an activity for multiple enrollments will also be active, allowing bulk discounts for enrollments to be processed. To find out if an activity is available for discount and the discount levels, view the detailed profile page of the activity located through our catalogue search.

To access the bulk payment option for any activity, first add the relevant activity to your “Shopping Basket” and proceed to “Checkout” where you will find a “Bulk” payment button next to each of the activities in your Shopping Basket. Choose the activity you wish to conduct a bulk process against and click on the “Bulk” button to direct you to the bulk processing area. Follow the detailed instructions here to process your bulk payments.

For any queries please do not hesitate to Contact Us for assistance.

A: Yes, discount can be earned for multiple enrollments. Discount can even be earned on a single user enrollment, provided the Provider of the activity has allowed for discount on that activity for a single user enrollment.

Generally however, discount will only be earned for multiple enrollments where the enrollments are processed simultaneously under our bulk payment option. To find out if an activity is available for discount and the discount levels, view the detailed profile page of the activity located through our catalogue search.

Discount for multiple enrollments will not be earned where each enrollment is processed and paid for individually. Accordingly, to ensure that multiple enrollment discount can be earned, please follow the bulk payment option to enroll the multiple users for an activity.

Providers can also through our Corporate Solutions arrange for a specific discount package to be awarded for large enrollments or specific clients.

A: A Provider is a specific role that a user can adopt on the Training Portal and which allows the user to develop its own training activities (courses, conferences and/or programmes) and present them on the Training Portal to either the public for purchase or to private users through our Corporate Solutions options.

A Provider can be an individual person, a group of persons or an organisation wishing to present online training activities.

A Provider receives access to the Training Portal training courses and material on how to develop and administer activities on the Training Portal and can through its personal “Provider Profile” page manage and administer its activities and training content, including allocating Managers to its activities to assist in activity administration.

Becoming a Provider on the Training Portal provides access to all the tools and support necessary to enable a Provider to develop and deliver training content online. Registration is easy and free and developing content for the online environment is child’s play, requiring only a little innovation and effort to gain the benefits of a full-service training platform for all possible training needs.

To open the world of training possibility requires only that you become a Provider on the Training Portal.

A: You can search for a specific Provider by utilizing the Provider search facility to find a Provider. By clicking on the Provider name you will access the detailed Provider profile page which will also list all the activities associated with a Provider.

A: Utilising the platform, tools and support provided by the Training Portal, any person can now develop and present training activities on the Training Portal. That is the beauty of the Training Portal as it costs nothing to become a Provider and place training activities online! Only when someone purchases your activity is an administration fee charged by the Training Portal once payment has been received. So only when you get paid we get paid! There is also no minimum enrollment requirement, so even if you only have a small number of enrollments per year, there is no additional cost.

All registration and payment administration is managed by the Training Portal and you will monthly receive payment directly into your account of all activity fees for user enrollments during that month. You will also be able to track current and historic enrollments on your activities and draw financial reports.

So what’s the catch? In short, there is none. The Training Portal provides the ideal basis for any existing or aspiring trainer to develop courses online, arrange conferences and market his/her training activities to the world using a state of the art online educational infrastructure that does all the administration for you and only gets paid when you get paid! In addition, your training activities are marketed to all the users registered on the Training Portal expanding the potential marketing base for your activities to a much wider network of persons and by being online, allowing your activities to actively generate income 24/7 even though you are not.

A: No. To become a Provider you do not need a background in training, although some background or specialist knowledge in the focus area of your training content will assist in the quality and marketability of your activity. However, in principle, any type of course or conference activity can be provided on the Training Portal.

In this regard, the Training Portal does not differentiate between the retired school teacher who wants to present a short course or two on the Training Portal or the specialist training firm presenting and training a multitude of courses and learners. Both are equally viable options for utilizing the Training Portal for their activities, with the Training Portal scaleable to manage the small needs of the teacher or the highly sophisticated needs and volumes of the corporate trainer.

A: In short, nothing. Registration on the Training Portal is free, including becoming a Provider and developing training activities for presentation on the Training Portal. The Training Portal merely charges an administration fee of up to 20% (twenty percent) of the value of each training activity purchased by a user, which administration fee includes the use of the platform, tools, support, e-commerce facility for receiving payments from users online, making monthly payments to Providers of activity fees received, invoicing, financial reporting and more.

This means that for a small administration fee, all your activity registration and financial management (include bank and payment charges) are taken care of, allowing you to receive the remaining 80% (unless you have included any referral commission – up to a maximum of 5%) on each payment received for any of your training activities.

The structure is also such that we only get paid when you get paid, incentivizing payment processing and efficiency and the marketing of activities to increase the number of enrollments.

Additionally, we are open to discuss a reduced administration fee in the event of high volume of enrolments or in respect of a specific Corporate Solution.

A: The Training Portal does not subscribe to any single Provider, but provides the tools and support to allow any Provider to easily and effectively deliver any type of training content online.

All training content remains the property of the Provider and is managed and controlled by the Provider. The Provider also remains responsible to ensure that the appropriate consents in respect of intellectual property rights are obtained and will be liable for any liability accruing in relation to any training content utilized in its training activities.

A: A Provider remains responsible for all its training content and activities, including development, maintenance, quality, ownership and assessment. The Training Portal provides the tools, platform and training for a Provider to effectively deliver training online using state of the art technology. The development and delivery of the activities however remain the responsibility of the Provider.

To assist in managing training content, Providers can easily add Managers to their activities. All a Manager has to do is register as a user, expand his/her profile to that of a Manager and request affiliation with the Provider. This allows a Provider to utilize multiple persons to manage a single training activity where so required.

The online training platform is comprehensive and scaleable to accommodate all the training needs of the Provider. The Provider will receive all the necessary training and support and will be fully able to manage all facets of its activities.

A: The Training Portal provides each Provider with a personal “Provider Profile” page which is an administration centre for the Provider to manage all its course activities, financial aspects and course maintenance.

When registering as a Provider, each Provider is automatically enrolled for a Provider training course on the Training Portal demonstrating all the components of managing your activities and resources. By following this course and its supporting documentation, the Provider will receive all the tools and information required to effectively commence with developing and placing its training activities on the Training Portal.

The Training Portal also has a support hotline that can be called to provide support and guidance in respect of your activities.

A: No. There is no minimum number of enrollments required.

However, no payments from the Training Portal will be made you for amounts less than R300. The amount will remain to your credit until it reaches or exceeds R150 at which point, payment will be made.

A: There is no limit to the number of activities that a Provider can provide on the Training Portal. However, the Training Portal reserves the right to request a Provider to unlist an activity where that activity has been dormant for an extensive period of time.

A: Activities that can be provided include:

Courses – online training courses delivered to users via the Training Portal. Courses can range from basic short courses to more complex and modular courses with a wide variety of resources and activities to deliver content. Courses can be powerful, flexible and engaging online learning experiences for learners involving static content and the interactive activities and social features of the Training Portal, ranging from video clips, presentation, sound files, manuals, document uploads, discussion forums, frequently asked questions, glossaries, chat rooms, quizzes, assignments, feedback activities, integrated grading, journals, wikis and more.

Conferences – online conference profile with conference attendees registering and paying online and gaining access to the conference information area where conference information and detail can be provided pre- and post-conference completion. Conferences can include anything from large sessional conferences to smaller workshops, seminars and contact sessions.

Programmes – online programmes are umbrella containers which can house a number of courses and/or conferences. A programme would be ideal to house a number of conference sessions on different days, venues and locations. A user could then register for the umbrella programme and be automatically registered for each of the conference sessions or may only register for one or more of the sessions. Likewise a programme can be used effectively to structure a curriculum or modular course consisting of a number of courses or modules. Each module can then be separately registered for or a user can register for the umbrella programme and automatically be registered for all the sub-modules. A further use of the programme activity can be to create a programme which houses one or more courses followed by a conference or workshop activity. By registering for the programme, a user is automatically enrolled for the courses and the conference or workshop activity.

A: A feature of the Training Portal is the Referral Programme which allows any user to easily expand his/her profile to that of a Referrer and earn easy commission by referring learners and conference attendees to the Training Portal.

A: Another feature of the Training Portal is the Corporate Solutions option which can be used to tailor unique training solutions for clients and organizations.

For example: A company may require a platform from which to deliver its internal training. By arranging for a Corporate Solution, the company can agree to pay a hosting fee to the Training Portal to host its internal training courses. Such courses would then be managed and controlled by the company and only be available to employees of the company and not the general public. Where the company was referred to the Training Portal by a Referrer, the Referrer could also earn referral commission on the deal structure with the Training Portal.

A: To become a Manager with a Provider, you must first register as a user on the Training Portal and then expand your profile by applying to become a Manager (accessible from the Manager Admin after registration).

Once registered, a Manager can request affiliation with a Provider and after affiliation, the Manager will be available to be allocated to any of the Provider’s training activities.

Managers rights can be changed and Managers can also easily be removed from any activity or even unaffiliated from a Provider at the discretion of the Provider.

A: Yes. The Training Portal caters for promotional adverts and banners. Please Contact Us to discuss your needs and our advertising rates.

A: Providers remain primarily responsible to market their activities. By placing training activities online, reduces substantially the effort of having to physically present training and allows for increased marketing time, the ability to train unlimited students simultaneously and, importantly, no geographic restrictions on the potential student pool as they can enroll from anywhere in the world where there is internet access.

The Training Portal in itself, as a central gateway to many users and potential subscribers for your activities, is one of the strongest marketing tools available to a Provider. Not only will you activity profile be available on the site as part of the catalogue, but will also be communicated to users through frequent Training Portal newsletters and promotional areas on site homepage. The more users frequent the site, the more exposure your activities will receive and the greater the number of potential subscribers.

Our Referral Programme is also a unique marketing mechanism to further expand the opportunity for the marketing of activities. By encouraging potential Referrers who are not training providers or affiliated with a Provider but who can earn commission by merely referring users to the Training Portal or identifying opportunities for users to enroll for a Provider’s activities, allows the creation of a referral network for persons to increase the number of user registrations for purposes of earning commission.

A: If you have forgotten your password, please go to the “Login” page where you will find a link “Forgot your password.” Follow the link and you will be prompted to provide a valid e-mail address for purposes of sending you a Confirmation Key together with further instructions.

A: Each certificate awarded by the Training Portal has a unique certificate reference code printed at the bottom of the certificate. This unique certificate reference code can be used to determine to whom the certificate was issued by merely typing the certificate reference code in the “Verify Certificate” block on the Training Portal homepage and clicking on verify. The Training Portal will immediately check the code and inform you to whether it is a valid certificate reference code and to whom the certificate was awarded.